Technical Support Engineer

Technical Support Engineer

Technical Support Engineers at Schneider Electric provide a combination of electrical, systems, network communications and application-specific software skills to provide technical support to our customers, application engineers, and sales team.

Problem-solving is crucial as you will resolve technical issues by researching, identifying, developing, recommending and documenting corrective measures.

Your role

We value team dedication and people who are willing to take the initiative to learn and resolve problems while working together.

Being a part of our team means maintaining that dedicated atmosphere that currently exists today.

Not only do our Technical Support Engineers have the social skills to work together, but, they also have excellent customer relation skills to build a strong bond and make lasting connections with our customers.

At Schneider, the customer is the key to our success.

You will partner with application engineers to assist with site-specific difficulties during new site commissioning, as well as system upgrades and expansions.

In addition, partnering with sales personnel is essential in the pursuit of new business, and you will provide pre-sales technical support and assist with customer evaluations and system.

You will also participate in power monitoring system development projects by contributing knowledge of customer applications, providing user information requirements, adding to and updating Schneider Electric's knowledgebase repository, providing test scenarios and typical use-cases, and occasionally participating in product development and testing.

This job might be for you if...


* You are a recent graduate with an Electrical, Power Systems or Computer Engineering, or equivalent.


* Have a passion and understanding of Energy and Power.


* You have computer knowledge, particularly relating to Windows server, SQL, network and operating system installation and configuration.


* Experience in software, hardware, networking, database and/or system troubleshooting, diagnosis and problem solving


* Want to learn through hands-on testing with equipment in a local lab.


* Have strong customer service skills - Able to articulate instructions verbally.

- Good Listener - De-escalation


* Are great working with people with a wide range of technical backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers and personnel, account managers, sales personnel


* Love working in a team environment


* Open to occasionally traveling to various customer sites.


* Bilingual in Spanish or French a plus

Nice to have Skills:


* Knowledge of Schneider Electric Power Monitoring and Control products


* On-site or remote advanced technical support experience


* Electrical Power system experience


* Protocol Experience in Modbus, Ethernet IP, Bacnet, or other industrial protocols


* Experience with CRM...