Infrastructure Engineer III

You belong to the top echelon of talent in your field.

At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.

As an Infrastructure Engineer III at JPMorgan Chase within the Enterprise Technology - Network Enhanced Support Team, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline.

Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope.

Job responsibilities



* Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving data and systems running at scale, and ensures end to end monitoring of applications


* Uses enterprise-authorized AI capabilities within the work environment to accelerate monitoring and capacity analysis and documentation, validating outputs and handling operational data according to sensitivity and security requirements


* Executes conventional approaches to build or break down technical problems while considering upstream and downstream data and systems or technical implications


* Drives the daily activities supporting the standard capacity process applications and partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses


* Provide technical network support to retail branches during the warranty support period following network upgrades


* Collaborate with branch staff and leadership to understand and resolve technology issues post-upgrade, delivering empathetic, high-quality customer support throughout the process


* Generate and distribute regular reports to key stakeholders on the progress and status of network upgrade projects


* Contribute to continuous improvement by adhering to best practices and introducing innovative approaches to program and project management


* Accountable for making significant decisions for a project consisting of multiple technologies and applications


* Applies reuse-first, AI-assisted approaches to identify recurring capacity risks and improve remediation workflows, ensuring changes are validated and aligned to resiliency and security expectations


* Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills


* Formal training or certification on infrastructure engineering concepts and 3+ years applied experience


* Strong knowledge of one or more infrastructure disciplines such as: hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments


* 3+ years of relevant production network support experience


* Exceptional customer service skills, with the ability to communicate empathetically and effectively both in writing and verbally


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