Regional Manager, Technical Services

SUMMARY: The Regional Manager, Technical Services is the senior technical leader for the region, responsible for driving technical excellence, developing regional talent, and influencing outcomes across field operations, customer relationships, and cross-functional teams.

Serving as the key liaison between Imperative and its customers, this role is the primary technical authority for the region, partnering closely with sales, operations, field personnel, R&D, and product development to deliver safe, effective, data-driven chemical treatment solutions.

The Regional Manager leads regional technical support professionals, champions field surveys and product qualification efforts, and ensures consistent documentation, reporting, and technical excellence across assigned operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Training & Leadership Lead, coach, and develop in-basin regional technical support professionals to ensure consistent execution and technical capability.Lead efforts to develop technical training materials and conduct workshops, seminars, and field-based coaching for technical and operations personnel.Influence cross-functional operations teams by providing technical guidance, best practices, and practical field support.

Field & Technical Support Lead and support on-site technical service activities for chemical applications in upstream and midstream oil and gas operations.Oversee field testing, sampling, monitoring, and performance evaluations for treatment programs.Lead field surveys and total system analyses to support program optimization and new business opportunities.Troubleshoot operational issues, identify root causes, and recommend corrective actions, product adjustments, or program improvements.Manage the monitoring and optimization of chemical treatment programs to improve performance, reliability, and customer outcomes.

Customer Interface & Relationship Management Serve as the primary regional technical point of contact for customers, addressing performance concerns and providing data-driven recommendations.Partner with sales, account management, and operations teams to strengthen customer relationships, improve service delivery, and support customer retention and growth.Prepare and present technical findings, performance reviews, survey results, and treatment recommendations during customer meetings.

Product Testing & Development Oversee or participate in laboratory testing, field trials, and productqualification activities for new or reformulated products.Support defining customer success criteria and communicate field performance metrics that support product selection, validation, and improvement.Monitor market dynamics, customer needs, and field performance trends to inform product development priorities.Analyze technical data and prepare clear reports, conclusions, and recommendations for internal and customer audiences.Collaborate with R&D and product development teams to validate, improve, and commercialize chemic...