Information Technology - Intern

About CORE

CORE Electric Cooperative is the largest member-owned electric distribution cooperative in Colorado dedicated to providing reliable, affordable, clean, and safe electric service to our communities.

With a commitment to innovation and member satisfaction, we strive to meet the evolving needs of our members while maintaining the highest standards of service excellence.

Job Summary 

 

This position will be expected to learn the ins-and-outs of our daily routines and procedures.

You will focus on the daily operations in alignment with the business objectives of the organization.

The successful candidate selected for this position will provide technical support to our main office as well as our district offices.

Responsibilities include but are not limited to providing phone & in-person technical support for end-users to resolve any hardware or software issues, support and troubleshoot workstations, printers, and phone concerns.

This position may also include supporting the Cyber Security & AI initiatives and/or other areas within the department.

Essential Duties and Responsibilities


* Install and configure software and hardware.


* Set up accounts and workstations.


* Troubleshoot issues pertaining to but not limited to workstations, AV, printers, and phone concerns.


* Provide support in person and over the phone.


* Complete assigned work by due dates and times.


* Assist in any area within the IT department.


* Perform other duties as assigned or necessary by the business.

 

 

Minimum Qualifications of Position


* High school diploma or equivalent certificate [required].


* Current enrollment in an accredited undergraduate or graduate program related to Information Technology, Cyber Security, computer science, or equivalent is required.


* Proficient with Microsoft Office: [Excel, Word, Outlook, PowerPoint].


* Proficient with general office equipment.

 

Knowledge and Skills


* Integrity: exhibits a high degree of integrity and honesty.

 


* Diplomacy: able to use appropriate diplomacy and tact with employees, members, customers, and other contacts.

 


* Communication: ability to effectively read, write and speak the English language to communicate in a clear, straightforward, and professional manner.


* Critical Thinking: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.


* Active Listening: giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.


* Active Learning: understanding the implications of new information for both current and future problem-solving and decision-making.


* Problem Solving: identifying problems and reviewing related information to develop and evaluate options and implement solutions.


* Complex Problem Solving: ...