Executive Director, Identity Lifecycle Management

Help shape the future of identity while protecting customers who trust us with sensitive information.

In this role, you will make it simple and safe for customers to keep their identity data current and help catch and fix issues before they cause harm.

As an executive director identity lifecycle in Trust and security , you lead identity lifecycle management for customer demographic and identity updates, including phone, email, address, and legal name changes.

You partner across channels, lines of business, and technology teams to deliver seamless customer experiences while putting strong protections in place during higher-risk updates.

You also own the strategy and roadmap for remediating potentially inaccurate or missing identity data and drive measurable improvements in data quality and account takeover prevention.
Job responsibilities


* Set the vision, strategy, and execution plan for how customers update identity and demographic data across channels.


* Partner with channels and lines of business to design and deliver simple, best-in-class update experiences.


* Build protections for high-risk update moments, including possession and verification checks to help prevent account takeover.


* Create and deliver a roadmap to remediate potentially inaccurate or missing identity data, including proactive customer outreach and validation.


* Balance strong security with a smooth customer experience, reducing unnecessary friction for legitimate customers.


* Lead, mentor, and develop a team of product managers, building a culture of innovation, accountability, and excellence.


* Collaborate with technology, design, fraud, modeling, and operations teams to deliver scalable and reliable solutions.


* Define and track key metrics for customer experience, data quality, remediation progress, and account takeover outcomes.


* Establish and champion data governance standards, policies, and controls for identity lifecycle processes.


* Ensure solutions meet applicable privacy, policy, and audit requirements and maintain a strong control environment.


* Represent the team in senior leadership forums, clearly communicating strategy, risks, and results while keeping the roadmap forward-looking.

Required qualifications, capabilities, and skills


* Proven experience as a product leader in identity, fraud, data management, customer experience, or related domains.


* Strong understanding of identity verification, possession checks, and account takeover prevention.


* Experience designing customer-facing experiences across multiple channels and partnering across lines of business.


* Strong leadership skills, including managing and developing product teams and leading large cross-functional programs.


* Demonstrated ability to build and execute roadmaps that deliver measurable customer, business, and risk outcomes.


* Excellent communication, collaboration, and stakeholder management skills, i...