Life Sciences Experience Design Strategy Senior Manager

Position Summary

The Experience Design Strategy Senior Manager is a client-facing consulting leader responsible for delivering high-impact experience design strategy engagements for Life Sciences clients.

This role combines deep design strategy, experience design and/or innovation expertise with strong digital product fluency, consulting leadership, and Life Sciences commercial acumen.

Recruiting for this role ends on August 31, 2026

Work you'll do

This role is ideal for someone who is equally comfortable setting experience and product strategy at the executive level and leading cross-functional teams through launch and adoption.

You will guide and align strategy, design, product, and engineering leaders to ensure concepts translate into real, measurable business impact.

As a Senior Manager, you will:


* Lead multiple engagement workstreams that define experience and product strategy across patient services, customer engagement, and commercial operations for Life Sciences clients.


* Partner with senior client stakeholders to define experience strategies and products that address business and patient and provider needs and drive measurable outcomes.


* Translate business questions and user insights into design strategies, executive recommendations, digital product visions, and roadmaps.


* Connect experience strategy to digital product delivery by aligning business needs and goals, customer needs, technology trends, and design intent with product roadmaps, user stories, development priorities, and implementation needs.


* Lead working sessions, executive readouts, and deliverables while managing scope, timelines, risks, dependencies, and client needs.


* Own the commercial success of engagements, including margin performance, forecasting, and ongoing financial management.


* Partner with product, engineering, data, and business leaders to move engagements from concept through build, launch, and iteration.


* Guide multiple teams in prioritization, trade-off decisions, dependency management, and release planning to drive delivery with speed and clarity.


* Champion AI-enabled tools and modern ways of working across teams to accelerate research synthesis, concept development, and product planning.


* Work alongside cross-functional peers and leaders to support practice growth through proposals, solution shaping, and thought leadership


* Champion and advocate for the role of experience design both with clients and while coaching and developing teams

A successful candidate would possess these skills:


* Ability to lead through ambiguity, from framing complex business problems to roadmap definition, build planning, launch, and optimization.


* Deep fluency in agile product delivery practices, with the judgment to balance user value, business value, and technical feasibility across a portfolio of initiatives.


* Experience guiding roadmap creation, backlog shaping, prioritization, and re...