(Remote) Team Lead, Account Follow-Up Services

MEDHOST, a division of Harris; is seeking an Account Follow-Up Services Team Leader who will provide strategic oversight of Hospital Insurance Follow-Up Services, including multi-team performance, payer strategy, denial prevention initiatives, workforce planning, and operational scaling.

This role drives measurable improvement in A/R aging, collections performance, and denial overturn rates through KPI leadership, cross-functional collaboration, training programs, continuous process innovation and adjust priorities on the fly.

This remote role welcomes candidates anywhere in the US.

Preference will be given to candidates who can work in CST timezone.

Salary:

60K - 70K

AI & Innovation Mindset

We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes.

The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency.

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.

What your impact will be:

Operational & Performance Leadership


* Own performance across one or more Insurance Follow-Up teams (or multiple clients).


* Set daily/weekly/monthly targets for productivity, quality, and collections, ensuring adherence to service-level expectations.


* Lead KPI governance (Days in A/R, A/R > 90, denial rate, overturn rate, net collection rate, first-pass resolution, productivity per FTE, quality).


* Build and present performance reviews and executive-ready reporting; drive corrective action plans.

Denials Strategy & Payer Optimization


* Lead payer trend analysis and root-cause programs to reduce preventable denials (eligibility, auth, coding/modifiers, timely filing, medical necessity, COB).


* Standardize best practices for appeals, reconsiderations, and payer escalations.


* Partner with leadership on payer playbooks and escalation pathways; ensure consistent documentation standards.

Training, Enablement & Quality Control


* Design and maintain scalable training programs, SOPs, and payer-specific job aids.


* Establish QA frameworks and audit cadence; monitor error trends and implement remediation plans.


* Develop team leads and high-potential staff through structured coaching and succession planning.

Innovation & Process Improvement


* Drive workflow optimization through queue design, inventory management, and prioritization strategies.


* Recommend technology improvements (automation, templates, dashboards, portal utilization) to increase output and reduce rework.


* Lead change management and adoption for new tools, payer policy updates, and client requirements.

Cross-Functional & Client Partnership


* Collaborate with codi...