Supervisor, Borrower Account Services

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The Borrower Account Services - Recovery Supervisor manages the daily activities of the Borrower Recovery Teams.

Participates with management to ensure that Trellis meets the collection and borrower recovery goals set forth.

The incumbents oversee the activities performed by a team of Recovery Specialists and provides the necessary leadership to achieve collections goals.

Oversight of the management of collection accounts within the DACCS Case Management System, monitors and improves quality, coaches staff members, and prepares reports which aid in the efficient operation of the Collections Department.Ensure that the staff complies with Fair Debt Reporting Act, Privacy Laws, FDCPA and various federal regulations relating to each process and Trellis Company policy, and ensuring procedures and systems are updated to ensure compliance with regulations.

Resolve borrower issues, while providing quality customer service.

Workloads fluctuate from day to day and team members must be shifted from one assignment to another depending on the daily business priorities while ensuring ...