Principal, Customer Experience Global Search Solution Manager

Job Title:

Principal, Customer Experience Global Search Solution Manager

Exp - 13-15 yrs

Bangalore (Hybrid)

Experience in digital application management, customer experience platforms, or enterprise search technologies, with at least 3 years in a leadership or strategic role.

Responsibilities

What will you do?

Take the Lead with These Responsibilities:


* Own the strategy, development, and optimization of a global digital search solution focused on enhancing customer experience.
• Design and implement intelligent search functionalities using AI, NLP, and semantic search technologies.
• Ensure high performance, scalability, and reliability of the search platform across digital channels.
• Collaborate with cross-functional teams including UX/UI, engineering, data science, and product to deliver personalized and relevant search experiences.
• Manage end-to-end project lifecycles: requirements gathering, planning, execution, testing, and deployment.
• Continuously analyze search data and user behavior to identify improvement opportunities and drive innovation.
• Align search initiatives with business goals in close partnership with the Global Search Domain Leader.
• Provide training and support to internal teams to maximize adoption and impact of the search solution.

What skills and capabilities will make you successful?


* Deep expertise in enterprise search platforms (e.g., I3 Findwise, Elasticsearch, Algolia, Coveo, Google Vertex AI search).
• Strong understanding of AI, machine learning, natural language processing (NLP), and semantic search.
• Experience integrating search with CMS (e.g., Builder.io), e-commerce platforms (e.g., Spryker), and CRM/FAQ systems (e.g., Salesforce).
• Solid grasp of web technologies (JavaScript, Sveltekit, APIs, RESTful services) and cloud platforms (Azure, AWS, GCP).
• Proven track record in project management using Agile/Scrum methodologies.
• Analytical mindset with experience in search analytics, A/B testing, and user feedback analysis.
• Excellent communication, stakeholder engagement, and cross-functional collaboration skills.
• Ability to work autonomously, prioritize effectively, and adapt in a fast-paced environment.

What's in it for you?


* Opportunity to lead a strategic global initiative with high visibility and impact.
• Work with cutting-edge technologies in AI and digital experience.
• Collaborate with a diverse, global team of experts in UX, data science, and engineering.
• Access to continuous learning, certifications, and career development programs.
• Flexible work arrangements and a culture that values innovation and customer-centricity.
• Competitive compensation, benefits, and performance incentives.

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