Senior Technology Consultant

Senior Technology Consultant

This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

Provide technology guidance to external customers and internal project teams.

Deliver technical support and technology solutions that meet business needs, which requires a strong understanding of each customer's business.

Serve as a trusted advisor by building and maintaining effective customer relationships to ensure high satisfaction.

Stay current on emerging technologies and industry trends.

Remain accountable for delivering consistent customer support and meeting chargeability expectations when required.

Contribute to achieving team goals and follow the standard delivery processes defined by the business unit.

Contributes by applying developed subject-matter expertise to solve routine and occasionally complex technical issues and recommends alternatives when needed.

May serve as a project lead and support junior team members.

Use independent judgment and collaborate with others to determine the best approach for completing work and achieving objectives.

Job Description:

Responsibilities:


* Troubleshoot and resolve complex hardware and software issues, prioritize urgent cases, and minimize customer disruption.


* Use Salesforce to track repairs, maintain accurate records, and close cases timely.


* Validate and implement technical solutions to resolve issues.


* Work with customers and technical teams to deliver clear, efficient support and strong customer outcomes.


* Complete advanced training in specialized compute, network, and storage operating systems.


* Attend weekly internal and customer calls.


* Complete assigned tasks within the project or contract delivery cycle.


* Participate in the on-call rotation to provide 24/7 support, respond within contract timelines, resolve or escalate issues, and minimize customer disruption.


* Work independently, mentor team members, and communicate clearly with customers while resolving issues promptly.


* Build positive relationships with team members and customers through clear, responsive communication.


* Diagnose and resolve complex issues using internal knowledge resources and pr...