Regulatory/Official Reports Writer

Essential Duties and Responsibilities:
- Lead teams of subject matter experts and coordinate with the Project Leads to create program artifacts.
- Work with Program Executive and Project Management Office (PMO) to get documents reviewed.
- Maintain responsibility for writing and editing documentation including the creation of a program style guide, training materials, user manuals, presentations and other artifacts, as necessary.
- Gather, analyze and compose program information and conduct research and ensure the use of proper terminology.
- Translate technical information into clear, readable documents for technical and business users.
- Develop materials and train staff on the writing style and customer communications.
- Improve editorial and visual standards for documents and recommend new designs, layouts and procedures, as needed.
- Support the program administrative team with office management functions and staff support.

Additional Essential Duties and Responsibilities:

- Analyze escalation queues, Help Desk Log, call logging queues and reports in order to make decisions about new contact reasons and to address content gaps/discrepancies.

- Content/Support Materials development/production.

- Work with internal teams to develop content for the end-user and manage feedback as needed.

- Assist with the coordination and review process for updates, monitor deadlines, and maintain contact with reviewers throughout the Standard Operating Process.

- Correspond with SMEs during the revision process, make recommendations and offer guidance when implementing feedback, and adhere to editorial standards for length and readability.

- Monitor deadlines, maintain contact with feedback submitters, and answer inquiries pertaining to content and location of knowledge materials through e-mail and telephone communications

- Maintain expertise in health policy knowledge by staying current with policies and regulations.

- Develop surveys to better understand content inaccuracies and procedural needs/documentation for Call Center.

- Gather and analyze requirements.

- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.

- Networks with senior internal and external personnel in own area of expertise.

Minimum Requirements

- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.

- Computer Professional Job Profile

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without r...