Sr. Instrument Service Engineer - Training Center

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The Senior Instrument Service Engineer - Training Center serves as the final technical authority for all diagnostic instruments supporting customer and internal training.

This role is accountable for instrument readiness, performance, compliance, and risk prevention to ensure uninterrupted training delivery and a world class customer experience.

Operating with a high degree of autonomy, the position extends beyond break/fix service and includes advanced diagnostics, performance trend analysis, instructor enablement, and cross functional technical leadership.
Job Duties / Responsibilities

Training Center Instrument Ownership & Readiness


* Own the technical performance, configuration, and readiness of all diagnostic systems used for customer and internal training.


* Execute daily instrument readiness activities, including early morning startup, quality control, and verification of issue resolution prior to class start.


* Serve as the final technical authority ensuring instruments meet defined training and customer experience standards.


* Lead advanced troubleshooting, corrective actions, upgrades, installations, relocations, and configuration management.

Advanced Diagnostics, Performance Trends & Risk Prevention


* Analyze service history, instrument logs, uptime data, and failure trends.


* Identify systemic issues, readiness gaps, and service risks impacting training delivery.


* Proactively mitigate risks before impact to scheduled training.


* Provide clear, data-driven recommendations to improve reliability.


* Partner with Engineering, Product Support, and Education teams to resolve systemic issues.

Preventive Maintenance, Quality & Compliance


* Plan, perform, and document preventive maintenance aligned with Siemens Healthineers standards and training schedules.


* Manage and execute Modification Updates (MUs) and software upgrades with full documentation.


* Maintain audit-ready service records and strict adherence to QMS, regulatory, safety, and documentation requirements.


* Support audits, investigations, CAPAs, and quality initiatives related to training instruments.

Technical Leadership & Instructor Enablement


* Act as the primary technical escalation point for training center instrumentation.


* Deliver service, instrument care, and fault-prevention training to instructors and internal stakeholders.


* Develop and maintain training center-specific readiness checklists, service best practices, and guidance.


* Mentor associate and mid-level Service Engineers supporting the training env...