Supervisor, Office

Primary Responsibility : Supervise employees and coordinate the day to day activities of a department or small facility.

In addition, the Office Supervisor will respond to escalated inquiries, processing orders and complaints.

What You'll Do : • Implement corporate and departmental policies, procedures, and service standards in conjunction with management.

• Communicate work procedures and company policies to staff.

• Maintain records pertaining to inventory, personnel, orders, supplies, and machine maintenance.

• Make recommendations to management concerning such issues as staffing decisions and procedural changes.

• Monitor inventory levels and requisition or purchase supplies as needed.

• Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.

• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.

• Resolve customer complaints and answer customers' questions regarding policies and procedures.

• Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

• Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.

• Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results.

• Collaborate with workers and managers to solve work-related problems.

• Evaluate employee performance and prepare performance appraisals.

• Conduct staff meetings to relay general information or to address specific topics, such as safety.

• Counsel employees in work-related activities, personal growth, or career development.

• Recommend or initiate personnel actions, such as promotions, transfers, or disciplinary measures.

• Assess training needs of staff and arrange for or provide appropriate instruction.

• Resolve personnel problems, complaints, or formal grievances when possible, or refer them to higher-level supervisors for resolution.

• Other duties as requested.

What Experience and Education You Need : • HS diploma or equivalent • 3+ years of related experience What Could Set You Apart : • Perform the same work duties as those supervised or perform more difficult or skilled tasks or assist in their performance.

• Ability to supervise employees.

• Ability to work in fast-paced, deadline-oriented environment.

• Ability to communicate effectively with variety of individuals • Ability to pay close attention to detail.

• Strong interpersonal skills...