Healthcare IT Service Engineer -Digital & Automation

Join us in pioneering breakthroughs in healthcare.

For everyone.

Everywhere.

Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality.

We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Our Digital & Automation Service Engineer is a critical member of our syngo support team.

you will be responsible for remote customer support in the Remote Services Center (RSC) primarily for the AMERICAS Region.



* You will deliver 'Best in Industry' customer care to internal and external customers and supporting staff (Imaging Technologists, Radiologists, System Administrators, etc...)


* You will receive, analyze, understand, document, and resolve incoming service requests via phone, email, or electronic ticketing for multifaceted and diverse radiology healthcare IT systems, platforms, and cloud solutions.


* You will demonstrate complete understanding of all technical and application operational aspects of PACS, RIS IT systems, and OEM IT solutions and interfaces including, but not limited to networks, databases, system integrations, hospital workflows, client-server technologies, and latest web based & cloud technologies.


* You will develop, communicate, and execute action plans for very complex issues within established deadlines

This position may suit you best ifyou are familiar withwhat is below,and would like todo develop your career with Healthineers



* Experience working in Hospital IT environment for 4+ years


* Experience servicing modalities (e.g., CT, MR, etc.)


* Healthcare IT and workflows


* RIS/PACS/Storage interfacing


* Experience with post-processing applications (e.g.

Siemens Multi-Modality Workplace).


* Since you are interacting with international customers, excellent English skills (ideally as native language, spoken and written) are necessary.

Spanish language skills and/or knowledge of other language(s) is a plus

Required skills to have for the success of this role



* BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.


* Strong analytical/problem solving skills and abilities


* Excellent verbal, written, and listening skills


* Radiology departmental PACS Administrator experience.


* Microsoft Operating Systems (Server and Clients), Networking, Security, VMWare, Hyper-V, Antivirus, Linux

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries.

As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing.

Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become...