Field Service Technician - HW - Blacksburg, VA

Join us in pioneering breakthroughs in healthcare.

For everyone.

Everywhere.

Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality.

We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.
The Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers' equipment operates efficiently at all times.

The Hardware FSR is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines.

Each FSR operates in a designated field service territory and represents VMS.

This requires a high level of professional communication with their team, customers, management, sales, and other technical support.


* Proactively perform specific periodic and preventative maintenance activities on Linear Accelerators and associated medical equipment outside of normal business hours per documented procedures.



* Manage time and maintain a daily/weekly schedule to effectively perform preventative maintenance on systems throughout the service region.



* Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives or leadership.



* Maintain administrative duties, which includes timely completion and submission of field service work orders and expense reports along with management of consignment (parts) and other required documentation according to VMS procedures.



* Communicate required follow up actions to primary assigned representative.

Minimum Required Skills and Knowledge:


* Excellent time management and professional communication skills both internal to Varian and externally to customers.



* Ability to develop and maintain strong customer relationships through utilization of strong written, verbal, and interpersonal communication skills.



* Frequent use and application of technical documentation (both electronic and paper documents), standards, principles, concepts, and techniques in the field.



* Basic knowledge of electronic, electro-mechanical, pneumatic, hydraulic, and plumbing systems.

Familiar with basic operation of handheld test equipment used for verification/checkout of electronic equipment to include Digital Multimeter (DVM/DMM), and Digital Oscilloscope.



* Basic technical experience with micro-computers/PC based systems.



* Basic technical knowledge and experience with simple hand tools.



* Maintain Vendor Credentialing status and compliance with both company and customer defined requirements necessary to...