Customer Service Engineer - PHOENIX/TUCSON

Join us in pioneering breakthroughs in healthcare.

For everyone.

Everywhere.

Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality.

We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.



* Required residence within 45 miles of Phoenix, AZ or Tucson.


* Performing service, preventative maintenance, and modifications on ultrasound medical equipment at customer sites to ensure customer equipment operates at a high standard.


* Ownership of customer relationships with the goal of upholding a high level of satisfaction while troubleshooting and resolving both hardware and software issues with ultrasound equipment, either remotely or at a customer site.


* Serving as the company's primary customer facing technical representative for ultrasound while working in collaboration with biomedical engineers and other senior staff members in a hospital or clinical environment.


* Building and sustaining strong partnerships with your customers through the effective use of both technical expertise and interpersonal skills.


* Establish and maintain proper business relationships with clinical / sales partners and peers.


* Performing necessary administrative duties accurately, ensuring all work and equipment adhere to all state and federal regulatory requirements.

This position may suit you best ifyou are familiar with what is below, and would like to do develop your career with Healthineers:



* You will receive paid initial technical training at our Cary, NC Campus and Professional Development courses and team assignments.


* You will travel as needed to accompany and support customers during field rotations under the supervision of assigned mentors for up to six months.


* You will be working with our latest technology and therefore you learn passionately.


* You have very good presentation skills in the customer environment, and you show team orientation, communication skills and customer orientation to win together.


* You have a passion to deliver/develop customer centric solutions to customers.


* You work well without supervision, are a self-starter and can independently manage your time/schedule.


* You have a willingness to travel and flexibility, for both day to day work and required company training.


* You have high attention to detail and ability to organize and prioritize tasks consistently.


* You have an ability to function within and support a team environment and build strong working relationships.


* You are dependable, flexible, and punctual.

Required skills to have for the success of this role:



* Technical degree / certificate or minimum 3-5 years of experienc...