Product Support Specialist

This is an exciting time to work for Schneider Electric!

In Schneider Electric everything we do promotes progress and sustainability for all - our colleagues, customers, partners, and the communities and societies where we live and work.

From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

Which is where you come in.

Working at Schneider Electric means working toward a cleaner, better world.

You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

This position is for a Product Support Specialist in the Medium Voltage Brand Label Team, part of the US Power Systems Business, in Nashville, Tennessee.

This team is responsible for managing and executing the front and back office functions to support the execution of our MV MCC offer with our Brand Label Suppliers.

This position is accountable for assisting the customer service department with processing more complex customer orders/inquiries and supplying appropriate responses.

Prioritizes and routes customer orders/inquiries to provide expeditious resolution to the customer's satisfaction.

Researches and provides timely responses to customer inquiries.

Utilizes and maintains information systems in support of customer service department.

What would you do?


* Processing new orders and change orders within the required time frame


* Specification review on incoming orders and change orders


* Acts as a liaison between the field sales force and MVMCC Suppliers.


* Managing the SEA queue for lead-time requests, expedites and change orders


* Process all export paperwork (NAFTA/CAFTA) and update training as it becomes available.


* Research status of customer orders, providing information to customers on problems.


* Resolves production, shipping scheduling, and/or invoicing problems.


* Provide technical support to Field Sales Organization


* Clarifying orders between Field Office and Brand Labeled Suppliers


* Hosting Customer Witness Testing as Required


* Other related duties as required

What qualifications would make you successful in this role?


* 0-3 years of experience


* Bachelors degree in Electrical Engineering or other related field or;


* Familiarity or hands-on experience with transformers (including MV transformers) through work, training, or related exposure


* Self-motivated, proactive, and accountable, with a practical approach to problem solving


* Strong organizational skills, with the ability to manage and prioritize both short- and long-term tasks effectively


* Excellent communication skills, with the ability to clearly convey information to a wide range of internal and external customers and ...