(Senior) Manager Customer Success (m/w/d)

Responsibilities:
- Build and nurture strong relationships with key clients, understanding their business goals, challenges, and needs.
- Mentor and guide new hires within the Customer Success group.
- Develop and execute customer success plans.
- Become experienced in the client's strategic business targets and operations.
- Identify opportunities for upselling additional products or services to meet client needs.
- Work closely with Support Services, Professional Services, and R&D to address customers’ needs.
- Work with Subject Matter Experts on defining the required solution to fulfill their work orders.
- Stay up-to-date on industry trends and best practices in customer success.

Requirements:
- Bachelor's degree in Business, Marketing, Computer Science, or a related field.
- 5+ years of experience as a Customer Success Manager or in a similar client-facing role.
- Proven track record of managing and growing large enterprise accounts, achieving targets for revenue growth and customer retention.
- Great communication and presentation skills.
- Strategic thinker with a customer-centric mindset, capable of understanding and aligning with clients' business objectives.