EFP - Operations Associate

Operations Associate

Howell, MI

JOB SUMMARY

The Operations Associate supports daily business functions across customer service, shipping and receiving, purchasing, and accounting support activities.

This role serves as a key liaison between customers, vendors, carriers, and internal production teams to ensure accurate order processing, timely communication, inventory management, and operational efficiency.

The ideal candidate is organized, proactive, detail-oriented, and comfortable managing both administrative and operational responsibilities in a fast-paced manufacturing environment.

This position reports to the Operations Manager.

DUTIES AND ESSENTIAL JOB FUNCTIONS


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+ Serve as the primary point of contact for customers via phone and email
+ Process customer purchase orders accurately and in a timely manner
+ Communicate order status, lead times, and shipping updates to customers
+ Collaborate with production and manufacturing teams to ensure on-time delivery
+ Resolve customer concerns professionally and efficiently
+ Prepare and coordinate outgoing shipments, including documentation and labeling
+ Receive incoming materials and verify accuracy against purchase orders
+ Inspect shipments for damage and communicate discrepancies
+ Maintain accurate inventory records
+ Coordinate with carriers and track shipments as needed
+ Monitor raw material inventory levels and initiate purchase orders to maintain stock levels
+ Communicate with suppliers regarding availability, pricing, and delivery timelines
+ Track open orders and follow up on overdue shipments
+ Maintain organized vendor records and documentation
+ Support cost control and supplier performance tracking
+ Enter invoices, receipts, and financial transactions into accounting systems
+ Assist with accounts payable and accounts receivable processing
+ Maintain accurate and organized financial and operational records
+ Provide general administrative support as needed
+ Follow company safety policies and perform duties in a safe manner
+ Perform other related duties as assigned

REQUIRED QUALIFICATIONS


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+ High school diploma or GED required; Associate degree in Business, Accounting, Supply Chain, Logistics, or related field preferred
+ Two or more years of experience in customer service, purchasing, logistics, accounting support, inventory management, or manufacturing administration preferred
+ Strong verbal and written communication skills
+ Strong attention to detail and organizational skills
+ Ability to maintain professionalism and positive working relationships with customers, vendors, and team members
+ Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
+ Experie...