Manager, Network Services

Primary Responsibility:

The Network Support Team Manager - Europe is responsible for leading, developing, and managing the regional Network Support function, ensuring the stability, performance, and security of Americold's European network infrastructure.

Building on senior network engineering expertise, this role provides technical leadership, operational governance, and strategic direction for the region's network services.

The manager will oversee support activities, mentor engineers, drive continuous improvement, and support the advancement of network strategy aligned with organizational goals.

This position requires strong hands-on senior engineering capability (aligned with the Senior Network Engineer JD), combined with team leadership, operational excellence, and strategic planning.

Main Responsibilities

Team Leadership & Management

• Lead, manage, and develop the Network Support team, ensuring high-quality support delivery and continuous skills development.

• Provide technical guidance and act as the final escalation point for complex network issues.
• Conduct regular 1:1s, performance reviews, and development planning for team members.
• Manage team scheduling, on-call rotation, workload distribution, and resource planning.
• Foster a culture of accountability, collaboration, and continuous improvement.

Operational Management

• Oversee daily network support operations across all European sites, ensuring SLA and KPI compliance.
• Own the network incident, problem, and change management processes for the region.
• Ensure timely resolution of all network-related service requests and escalations.
• Drive operational standardization, long-term supportability, and best practices across the function.
• Maintain comprehensive documentation, runbooks, and operational procedures.
• Ensure all production network changes follow approved IT change control processes.

Stakeholder & Cross-Functional Engagement

• Act as the primary point of contact for network-related escalations and communication within the region.
• Partner with Infrastructure, Security, Operations, and Site Leadership teams to deliver stable and secure services.
• Represent the Network Support function in IT governance, customer review, and leadership meetings.
• Support Infosec with incident response and vulnerability remediation.

Technical Responsibilities

Building on Senior Network Engineer responsibilities:

• Provide expert-level support for enterprise network technologies including:

o Palo Alto and Cisco firewalls and SD-WAN

o Cisco ISE, AAA, 802.1x

o Cisco enterprise switching and wireless

o Unifi Wi-Fi systems

o VPN technologies (S2S and RA)

o OSPF, BGP, EIGRP, and L2 technologies

• Oversee proactive monitoring, capacity planning, and optimisation of the network environment.
• Ensure HA, redundancy, and DR architectures are maintained, validated, and continuously improved.
• Review and approve network designs, enginee...