Vice President- Process Improvement Manager

Description

Are you ready to shape the future of product management and delivery? Join us and make a meaningful impact by driving customer value, optimizing delivery processes, and collaborating with talented colleagues.

As a Program Manager, you will lead teams, and foster a positive, high-performance culture.

You'll have the opportunity to guide end-to-end program management and delivery, ensuring high-quality solutions that meet stakeholder demands and exceed expectations.

Key Responsibilities:


* Lead and inspire teams through all stages of the product lifecycle, including ideation, planning, execution, operational support, UAT readiness, and post-release analysis.


* Collaborate with stakeholders and cross-functional teams, effectively communicating critical updates and strategic priorities to both executive management and team members.


* Manage and develop project managers, setting clear expectations, providing feedback, and fostering a culture of growth, accountability, transparency, and innovation.


* Oversee card launches and refreshes, ensuring successful delivery and operational excellence.


* Partner with Card Servicing to drive effective change management and improve customer and specialist experience.


* Deliver concise executive-level updates on project status, risks, and mitigations, distilling complex information for senior leaders and translating strategic priorities into actionable goals.


* Manage timelines, dependencies, blockers, and resources to mitigate risk and enhance stakeholder experiences.


* Ensure compliance with regulatory requirements and oversee change management activities.

Required Qualifications, Capabilities, and Skills:


* At least 5 years of project management experience, including assessing business impacts of changes.


* Proven ability to lead large, complex cross-LOB projects, drive strategic execution, and optimize change.


* Demonstrated skill in defining and influencing new servicing models and strategic development.


* Strong interpersonal and communication skills, effective at all business levels.


* Ability to prioritize across multiple workstreams and manage complex initiatives.


* Advanced Microsoft Office skills (Excel, PowerPoint, Word, Access, SharePoint).


* Exceptional written and verbal communication, including executive-level presentations.


* Proven leadership of cross-functional teams, delivering within timelines and adapting as needed.


* Excellent organizational skills, attention to detail, prioritization, and problem-solving abilities.


* Self-motivated, able to work independently, persistent and optimistic when facing obstacles.


* Demonstrated success in setting and driving organizational culture and leading change across teams.


* Track record of strategic leadership in product delivery, including end-to-end lifecycle, portfolio management, and enterprise-level initiatives.


* Advanced exper...