Onsite Services Technician

About the Role

The Onsite Services Technician ensures seamless IT operations and an excellent end-user experience by delivering hands-on technical support and managing workplace IT infrastructure across Schneider Electric sites.

This role plays a key part in maintaining productivity and supporting digital innovation initiatives at the local site.

Key Responsibilities

End-User and Desk-Side Support


* Provide on-site technical assistance for desktops, laptops, tablets, smartphones, printers, and related equipment



* Deliver priority, high-quality support to VIP users

Hardware and Asset Management


* Diagnose and resolve hardware issues (break & fix), manage replacements, and ensure data restoration



* Maintain accurate asset records, including device status and user assignments



* Coordinate warranty cases with manufacturers and third-party vendors

IMACD and Workplace Services


* Perform Install, Move, Add, Change, and De-Install (IMACD) activities



* Support employee onboarding by preparing, delivering, and setting up IT equipment

Operational and Project Support


* Act as "eyes and hands" for remote support teams, executing guided technical tasks



* Place orders for laptops, accessories, and other IT assets in line with internal processes



* Provide local support for regional or global IT projects impacting the site

Events and Site Support


* Provide technical support for internal events, including A/V setup and troubleshooting



* Escort vendors during on-site maintenance or repair activities



* Manage local IT stock levels and ensure availability of spare parts and accessories

Job Requirements

Education and Experience


* Bachelor's degree in IT, Computer Science, or a related field is an advantage, or equivalent professional experience



* Minimum of 2 years of experience in IT support or a similar role



* Hands-on experience with hardware diagnostics, asset management, and technical troubleshooting

Skills and Competencies


* Strong technical knowledge of workplace IT equipment (PCs, laptops, tablets, smartphones, printers)



* Proven ability to troubleshoot and repair hardware issues



* Familiarity with warranty processes and vendor coordination is a plus



* Strong organizational skills and attention to detail



* Excellent communication skills when working with end-users and external partners



* Fluency in English and the local language



* Any IT-related certification is considered an advantage



* Professional attitude with a strong focus on security, confidentiality, and compliance



* Customer-oriented mindset with strong problem-solving skills



* Ability to work independently as well as collaboratively within a team

Tools and Technologies


* ServiceNow



* SCCM



* Active Directory



* ITIL framework

Compensation and Benefits


* Yearly bonus



* Medicover White Spring medical package

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