Senior Expert Gateway Operations & Performance Management (m/f/d)

The Network Operations department of DHL eCommerce (eCom) is responsible for the design, steering and continuous optimization of international transport and network processes for cross-border eCommerce shipments.

The function ensures scalable network structures, standardized processes and end-to-end transparency across intercontinental logistics flows.
 

Senior Expert (m/f/d)
Gateway Operations & Performance Management
CopN-4 / AT nltd Level 1 (A14/A15 equivalent)
 

Key Responsibilities:

Senior Expert Gateway Operations & Performance Management (m/f/d)

Ownership of the design, standardization and performance steering of international gateway operations within DHL eCommerce’s intercontinental network, ensuring reliable, scalable and transparent end-to-end transport processes while contributing to network performance, cost efficiency and operational resilience.

Development and Steering of International Gateway Operations


* Own the design, standardization and governance of gateway processes and operating models


* Establish scalable and resilient gateway structures for intercontinental flows in alignment with central functions and country organizations


* Identify, select and align suitable gateway locations and consolidation points within the network


* Steer operational interfaces along the gateway value chain, including alignment with Air Operations, customs and compliance functions


* Support country organizations in the implementation of standardized gateway processes


* Contribute to the continuous development and scalability of the international cross-border network

End-to-End Performance Management (Gateway-focused)


* Define and govern gateway KPIs to ensure transparency across the transport chain


* Analyze performance at key handover points and initiate corrective actions where required


* Integrate external partners (e.g.

brokers, airlines) into a unified performance framework


* Drive cost transparency and identify efficiency improvement opportunities


* Enable data-driven decision-making through structured performance analyses

Analysis, Continuous Improvement and Operational Stability


* Identify structural weaknesses in gateway processes and performance


* Drive and implement continuous improvement initiatives


* Identify operational risks and define mitigation and contingency measures


* Strengthen the stability and resilience of gateway operating models


* Ensure sustainable performance improvements in collaboration with relevant stakeholders and by considering cost and efficiency aspects

Reporting, Systems and Project Work (Business Requirements)


* Define and own business requirements for gateway processes in IT systems


* Design reporting and measurement frameworks for Track & Trace and BI solutions


* Contribute to enhanced end-to-end visibility and control tower capabilities


* Support system implementations, testing and internationa...