Program Manager (Delta Landing)

Delta Landing is a 172-room emergency shelter program and a public/private partnership between Contra Costa Health Services, Health, Housing and Homeless Services Division, and Heluna Health.

Our mission is to provide safe, interim housing with comprehensive services that support adults experiencing homelessness in securing permanent housing and ending their homelessness.

We uphold the dignity of every individual and believe housing is a fundamental right, advanced through advocacy and collaboration.

The Program Manager provides strategic leadership, operational oversight, and administrative direction for Delta Landing, a high-capacity emergency shelter system that may include multiple shelter components (e.g., adult shelter units and recuperative/respite services).

This role operates at both a managerial and direct operational level, incorporating Program Coordinator responsibilities, including oversight of daily shelter operations, staffing coordination, service delivery, and program performance.

The Program Manager ensures program effectiveness, regulatory compliance, and achievement of housing and service outcomes.

Salary: $88,189.92 - $92,414.00 Annually

ESSENTIAL FUNCTIONS

Program Leadership & Operations


* Provide overall leadership and management of Delta Landing operations, ensuring alignment with Housing First, trauma-informed care, harm reduction, and contractual requirements.


* Oversee all administrative and operational functions, including staffing, service delivery, compliance, reporting, and quality assurance.


* Ensure the program operates efficiently across all shelter components, maintaining a safe, clean, and client-centered environment.


* Develop and implement program goals, performance metrics, and continuous quality improvement strategies.


* Directly oversee and support daily operations, including shelter flow, bed utilization, intakes, and service coordination.


* Ensure adherence to policies, procedures, and operational standards.


* Lead full-cycle recruitment, hiring, onboarding, and retention of program staff.


* Provide direct supervision to Site Supervisors, ensuring effective supervision cascades to frontline staff.


* Supervise, train, and support Case Managers and program staff.


* Develop and manage staff schedules, assignments, and caseload distribution.


* Ensure adequate staffing coverage across all shifts and intervene directly in coverage gaps or operational needs.


* Conduct performance evaluations, implement corrective actions, and provide ongoing coaching and professional development.


* Foster a collaborative, trauma-informed, and team-oriented work environment.


* Ensure delivery of high-quality, trauma-informed, and culturally responsive services across the program.


* Facilitate and/or oversee multidisciplinary case conferences to ensure coordinated care planning.


* Monitor and support staff in providing housing navigation, case ...