Senior Engineer, Service Delivery

Senior Service Delivery Engineer

Dell Technologies customers rely on our products and services to drive progress.

So we take the service we provide extremely seriously.

Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives.

As trusted advisors, we build in-depth knowledge of what each client wants to achieve.

Then we make sure the services delivered by Dell Technologies deliver on all our promises.

We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us to do the best work of your career and make a profound social impact as a Senior Service Delivery Engineer on our Service Delivery Team in Bangalore.

What you'll achieve

As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers' priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement.

You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:
• Coordinate the activities of technical solution team members to meet contract obligations, ensuring that full life cycle delivery costs are within the service level agreement.
• Proactively identify potential issues and drive resolution to avoid customer impact; facilitating continuous improvement.
• Build and sustain effective communications with all partners and cross-functional teams, maximising the customer experience and relationships
• Develop strategic account growth plan along with sales and Global Services SMEs, identifying and pursuing potential sales opportunities
• Maintain awareness of all service matters and manage customer during high priority escalations.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table.

Here's what we are looking for with this role:

Essential Requirements


* Engineering Degree Computer Science, or a related field (or equivalent experience)


* Strong experience with Superna , PowerScale and cyber recovery / cyber vault architecture


* Hands-on knowledge of PowerFlex,Networker, Data domain, Commvault, and enterprise networking (Aruba switches, Cisco and Dell Switches)


* Experience supporting backup, disaster recovery, or cyber recovery solutions in enterprise environments


* Strong problem-solving skills and the ability to work in customer-facing technical roles

Desirable Requirements


* Automation or scripting experience (Python, Ansible, or similar tools)


* Industry certifications in storage, backup, cybersecurity, or networking

Who we are

We believe that each of us has the power to make an impact.

That's why we put our team members at the center of everything we do.

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