Senior Systems Development Engineer

Senior System Development Engineer

Perfection is the Dell Technologies standard, but occasionally our products don't work as they should.

International Product Support is the team that steps in to put things right.

We undertake the timely analysis of potential product defects coming from Technical Support teams or from hands-on experience.

We pride ourselves on providing the highest level of technical support for our products and work closely with Engineering teams to resolve those problems that are possible product defects.

We then communicate directly with external customers to present our findings.

Join us to do the best work of your career and make a profound social impact as a Senior System Development Engineer on our International Product Support team in Bangalore.

What you'll achieve

Perfection is the Dell standard, but occasionally our products don't work as they should.

International Product Support is the team that steps in to put things right.

We undertake the timely analysis of potential product defects coming from Technical Support teams or from hands-on experience.

We pride ourselves on providing the highest level of technical support for Dell products and work closely with Engineering teams to resolve those problems that are possible product defects.

We then communicate directly with external customers to present our findings.

You will:


* Represents the Voice of the Customer User (VOC-U) in both reactive and proactive work, will Communicates with regional Technical Support teams, Engineering teams, technology partners, and/or customers regarding product issues and resolution of those issues.


* Documents resolution strategies and results accurately within issue tracking tools and Utilizes root cause analysis to drive technical issue resolution.


* Assists sustaining engineering, quality, and support personnel in determining cause of failures, and monitors for failure trends.


* Escalates engineering issues to appropriate development teams and/or technology partners in a timely manner.


* Makes high-quality contributions via New Product Introduction (NPI) deliverables as defined by corporate process and identifies and supports all opportunities to improve organizational execution.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table.

Here's what we are looking for with this role:

Essential Requirements:


* Professional experience working with complex enterprise hardware, software, and networking solutions.


* Strong communication skills, with experience in failure analysis, escalation management, and documentation.

In-depth understanding of memory, processor technology, and server power/thermals.


* Expertise in server BIOS settings, including proper use and understanding of boot sequence and key modules, interactions using UEFI/BIOS modes, and PXE Boot.


* Knowledge of major operating systems (Windows, VMware, Linux) wit...