Patient Services Associate

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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Time Type:
Full time

Department:
Patient Advocacy Office

All Locations:
10 Gove Street – Taylor Building

Position Summary:
Under the Office of Patient Advocate, the Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals.

They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients.

The Patient Service Associate will greet and assist patients helping them navigate through the site and promote commitment to excellence.

They will consistently maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies.

The Patient Service Associate will also perform other duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES


* Patient experience.

Provides warm welcoming to patients.


* Provide exceptional customer service to all patients, visitors and callers.


* Oversee the safe, efficient, and comfortable atmosphere of the reception area.


* Greet patients and other visitors and assist them as appropriate.


* Provides assistance to patients and visitors by obtaining wheelchairs, or other services as needed.

Escorts or transports patients who need help to their destination within the health center.


* Contacts Security, Environmental Services, or Facilities Management, for assistance when necessary.

Supports patient experience efforts at the health center.

Interprets hospital policy, practices and procedures relating to patient care.


* Works closely with the Office of Patient Advocate.


* Supports patient experience efforts at the health center, including but not limited to shadowing a variety of positions in different departments, monitoring calls for quality assurance and supporting Patient Experience leadership in various projects.


* Maintain excellent punctuality and attendance.


* Adheres to all NeighborHealth and departmental policies and proce...