IT Specialist

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS145, T1, Band 4

Job-Specific Essential Duties and Responsibilities:

- Provide troubleshooting and hardware repair support for NETL endpoints and peripherals.

- Provide on-site and remote repairs (when possible) for desktop computers, laptops, smartphones, tablets, printers, monitors, and other peripherals, consisting primarily of component replacement.

- Manage and perform equipment relocation, expansion, and connection/disconnection of computer system hardware and peripheral devices including but not limited to surveying new installations and moving IT equipment as requested.

- Comply with Property handling requirements to accurately account for the movement of computers, laptops, printers, monitors, mobile devices, and peripherals.

This includes but is not limited to issuing new equipment, return to stock equipment, and excessing equipment.

- Provide support for a variety of peripheral devices such as printers, scanners, external storage devices, and other peripheral accessories.

- Accurately log, categorize, and escalate incidents and service requests in the ServiceNow ITSM tool.

- Provide Level 1 and 2 support, including password resets, account unlocks, and general troubleshooting, application troubleshooting, troubleshooting conference room and other hardware issues, interfacing with subcontractors and internal IT teams to work on and optimize NETL systems, updating and supplying peripherals etc.

- Monitor, maintain and support meeting room performance, resolving technical and user issues.

- Provide support for standard conference rooms and VTC rooms to include problem identification, system troubleshooting and repair, maintaining spare parts, making repairs, escorting service providers, and coordinating repair equipment.

- Provide support for NETL's digital message displays (for commercial TV, NETL information, etc.).

- Support and maintain end-to-end meeting room experiences, ensuring seamless connectivity and performance for live meetings and events, ensuring reliability of video and audio connections.

- Support end users with Teams and Outlook calendar integrations and peripheral connectivity issues.

Job-Specific Minimum Requirements:

- Due to contract requirements, only candidates who are current U.S.

Citizens can be considered.

Those who are Green Card holders or those who require sponsorship cannot be considered.

- Selected candidate will be required to pass a government-sponsored clearance process for a position of Public Trust prior to start.

- Associate's degree in information technology or related field, or equivalent experience.

- 1-2 years of IT support experience across multiple technology areas.

- Must be willing and able to commute daily and as needed to Morgantown, WV.

- Excellent communication and customer service skills.

- Ability to multitask and adapt to changing priorities.

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