Customer Service Representative

Primary Responsibility

Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner.

Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties.

May handle and resolve complaints.

What You'll Do


* Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.


* Reports customer feedback to management.


* Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.


* Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.


* Assures proper invoicing of accounts by verifying computer-generated invoices.


* Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors


* Schedule loads as required.


* Maintain updated reports to ensure all loads are empty and closed.


* Resolve refused product, over, short and damaged (OS&D) orders.


* Follow attendance policy, show up for work on time and ready to work assigned shift.


* Perform other duties as required and assigned.

What Experience and Education You Need


* High school diploma or general education degree (GED).


* 0-2 years of related work experience.

What Could Set You Apart


* Ability to work in a fast paced environment.


* Ability to handle multiple tasks at the same time.


* Flexibility and initiative.


* Experience working with challenging customers.


* Excellent communication skills.


* Strong problem solving skills


* Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.


* Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.


* Knowledge of Warehouse Management Systems


* Knowledge of Microsoft Office Suite.


* Desktop computers.


* Accurate typing and data entry skills

Physical Requirements


* Requires the ability to sit for long periods of time, with frequent interruptions


* Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending


* Requires manual dexterity with normal hand and finger movements for typical office work


* Talking, hearing, and seeing are important elements of completing assigned tasks


* May require travel by automobile and airplane up for business


* May require a visi...