Field Service Training Manager (Philadelphia)

SUMMARY

The Field Service Training Manager leads technical training efforts for a designated region, ensuring Subaru technicians are equipped to deliver top-tier service and customer satisfaction.

This role drives retailer performance through hands-on training, technician development, and oversight of a state-of-the-art Area Training Center (ATC).

By strengthening technical expertise, minimizing warranty costs, and enhancing Subaru University engagement, the Training Manager plays a key role in upholding Subaru's quality standards and customer loyalty.

The role also fosters industry and community partnerships to expand Subaru's presence and support workforce development in the automotive sector.

MAJOR RESPONSIBILITIES


* Plans both short- and long-term processes, prioritizes and manages daily operations towards optimal performance and execution of activities in assigned Area Training Center (ATC) to ensure efficiency and quality assurance despite heavy workloads and competing priorities.

Makes quality decisions to implement policies for the local training center and retailers.


* Exercises quality judgment and authority to implement policies and practices that impact the area retailers and SOA.


* Serves as a Project Manager responsible for completing major projects with critical scope and high value activities, following established guidelines to ensure projects are completed within recognized timelines and deadlines.

These activities include projects with potential high financial impact to Subaru.


* Determines priority on critical and difficult issues relating to field technical development, delivery and training activities.


* Negotiates and resolves local issues and complaints on behalf of Subaru and the local retailers.


* Serves as a feedback mechanism on course quality, retailer engagement and perceived retailer value to upper level management.


* Maintains thorough and deep connections between internal (SOA, vendor/supplier) and external (other brands, aftermarket, schools, associations, and boards) groups to stay current on the latest industry trends, vehicle conditions, repair methods and diagnostic information.


* Manages the proper maintenance and operational condition of ATC including resources valued at $1.2 MM+ such as SOA training vehicles, tools, equipment and shop supplies, following and accounting for SOA facility and budget guidelines and protocols.


* Conducts assessments of preparation techniques and methodologies in course/class delivery and design including coordination of training calendars and schedules, providing assessments and reports for management review.


* Assesses class make-up to optimize delivery in training retailer, zone, regional and national and international (other global distributors) personnel on technical operation, servicing, diagnosis, repair skills and processes necessary to properly service and repair current and older Subaru product.

Training activitie...