Service Support Representative I

Why Join Altec?

The Altec Service Group has service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada.

This critical position is responsible for providing excellent customer support and satisfaction within the Service Support areas: Administrative, Inventory, Parts, and Estimating.

Responds to customer inquiries and resolves customer issues.

Provides updates to Team Lead for internal teams on customer needs that contribute to the customer satisfaction.

Shift Hours:

Monday: 10:00 a.m.

- 7:00 p.m.

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Tuesday: 10:00 a.m.

- 7:00 p.m.

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Wednesday: 10:00 a.m.

- 7:00 p.m.

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Thursday 10:00 a.m.

- 7:00 p.m.

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Friday: 10:00 a.m.

- 7:00 p.m.

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Responsibilities that Represent the Position

Major Responsibilities


* Creates accurate and timely repair orders.


* Confers with customers, supervisors, and vendors to address questions, problems, or requests for service or equipment.


* Performs specific customer requirements for the opening and closing of Service Requests.


* Resolves problems with strong analytical and administrative abilities.


* Effectively represents Team Altec; Communicates any customer needs/requests within Service's scope to the appropriate Altec entity or External customer.

­­­­­­­­­­­­­­­­­­­­­­­­­­ Education, Experience, and Skills Required

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.


* High School Diploma or GED required and


* Two years of experience in industry-related field required (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function

Or


* Bachelor's Degree and


* One year of experience in industry-related field preferred (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function


* Hydraulic or mechanical background preferred


* Must have demonstrated experience of providing high levels of customer support


* Strong Computer Skills, especially in Microsoft Word and Microsoft Excel


* Demonstrated Problem Solving Skills


* Strong attention to detail


* Solid team player with a collaborative nature


* Ability to multitask and handle multiple transactions


* Ability to work effectively in a fast-paced environment


* Excellent written and verbal communication

Other Position Specifications


* Demonstrated record of responsibility


* Extremely detail oriented


* Customer Service Oriented


* Motivated, goal oriented and persistent


* Maintain Company confidentiality


* Must handle stress and deadlines well


* Participate in Continuous Improvem...