Guest Service Associate

Compensation: $21-22 hourly

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel.

You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us.

The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction.

If this sounds like you, apply today!

Responsibilities


* Welcome and check-in guests in a friendly and efficient manner, demonstrate excellent customer service and phone etiquette


* Accountable for assigned cash drawer(s) and cash balances (make correct change)


* Answer and transfer calls in timely (preferably 3 rings) and courteous fashion


* Manage all aspects of the reservations process (process room reservations, secure deposit and send confirmation); use suggestive selling techniques, stay abreast of local rates, in-house strategy, group and special rate plans and packages, available inventory, etc.


* Monitor reservations email account; reply to e-mail correspondence in a timely, courteous, and professional manner; process e-mail requests/reservations accordingly


* Understand how to check room availability and housekeeping/maintenance status, ensure against overbooking, and that guests are provided an inspected room


* Maintain full knowledge of all room types, features, locations, rates


* Connect with the housekeeping department to ensure guest accommodations are ready


* Handle customer complaints as necessary

Qualifications


* 1+ year of hotel industry experience or related job preferred


* Has previous experience or working knowledge of Microsoft Office and reservation management systems


* Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills


* Must have graduated high school, received a GED or equivalent


* Has experience answering telephone calls and troubleshooting stressful situations

About Tälta Lodge

Talta Lodge is designed with the adventurer in mind.

Built for all four seasons activities, from skiing to mountain biking, to fly fishing and hiking, the property is ideally located along the Little River with access points to the Stowe recreation path.

Featuring plenty of gear storage, a pump track, an indoor pool, and a sauna, this hotel is your base camp for exploring Stowe, Vermont, and the surrounding area.