Junior Desktop Support Administrator

This is a junior-level position at the Prototyping, Manufacturing & Integration Division located in Huntsville, AL.

The individual selected for this position will work with our other on site LAN Manager and overall as part of a team of technical support staff across the country and will run and maintain all aspects of the LAN operating environment.

What you’ll do as a Junior Desktop Support Administrator:


* Provide desktop support and technical assistance to end users on a variety of issues.


* Utilize and respond to submitted tickets in a ticketing system


* Assist with supporting a small Windows server environment.


* Independently identify, research, and resolve technical problems.


* Troubleshoot PC hardware and software issues.


* Set up and maintain user accounts.


* Maintain file, print, and license servers.


* Administer and monitor data backups.


* Monitor and apply security patches and updates in a timely manner.


* Document and maintain IT related procedures.


* Help maintain inventory and licensing records for hardware and software acquisitions.


* Assists with special projects and assignments as needed.

Junior Desktop Support Administrator Requirements:


* Minimum of four (4) years of relevant experience, experience supporting desktops/laptops and servers; specifically, with systems running Windows 10 and 11, Server 2019 and 2022 on a Windows network, including printers and other peripherals.

(Education may be counted in lieu of experience, one year of college is equivalent to two years of experience).


* Experience supporting an array of applications on Windows operating systems including, Microsoft Office 365, SharePoint, email, VPN clients, firewalls, disk encryption, and antivirus software.


* Microsoft Active Directory administration experience


* Experience troubleshooting and repairing hardware and network problems in virtual and physical environments.


* Obtain and maintain SECRET Clearance from the U.S.

Department of Defense and be U.S.

Citizen.


* Must be customer service focused and have excellent time management skills.


* Must be detail-oriented, proactive, well organized, and have ability to prioritize work.


* Requires ability to:



* Communicate effectively (both verbal and written)


* Work collaboratively with team members, and on an individual basis

Junior Desktop Support Administrator Preferences:


* Experience with Windows Server 2019 and above


* Experience with Microsoft 365 office applications


* Experience with Solidworks PDM administration


* Experience with Veeam backup software


* Knowledge of Cisco VoIP phone administration


* Experience with VMWare vSphere virtualization and administration


* MCSE, A+, Net+, Security+ certifications


* Antivirus and SCCM


* DoD experience


* Understanding of IT security best practices


* Secret Security Clearance – Active or Inac...