IT User Support Technician III

The County of Riverside seeks candidates to fill positions throughout Riverside County.

A list of eligible candidates will be established to fill current and future vacancies.

The Riverside University Health System - Medical Center, located in Moreno Valley, is recruiting for an IT User Support Technician - Level III position.

The IT User Support Technician III, on the help desk or in the field will troubleshoot technical problems, resolve highly complex issues and provide solutions.

They will provide technical assistance and support of computers, laptops, printers, departmental applications and local area networks through remote and onsite services.

They will research, plan, install, configure, troubleshoot, maintain and upgrade desktop software and hardware and operating systems.

Additionally, they will troubleshoot and resolve hardware, software and connectivity problems including user access and component configuration.

Incumbents in this class exercise a high degree of independent judgment, provide project oversight to subordinate staff, are considered subject matter experts and perform the most complex assignments that require extensive knowledge and proficiency.
Competitive candidates will possess four or more years, within the last five years, of IT job-related experience preferably within a medical or hospital setting.

Meet The Team! Riverside University Health System consistently receives national recognition for its progressive and innovative care, as well as being known as one of the top employers in the region.

Mission..."Improve the health and well-being of our patients and communities through our dedication to exceptional and compassionate care, education, and research."


* Serve as Tier 2 and Tier 3 support for user endpoint devices, including workstations, laptops, mobile devices, phones, scanners, workstations on wheels (WOWs), audio/video equipment, cameras, microphones, and related peripherals.


* Deliver high-quality customer service through phone support, remote assistance tools, and onsite visits as needed.


* Intake customer service requests using ITSM platforms such as ServiceNow, diagnose root causes, and resolve technical incidents within established service level agreements (SLAs).


* Manage the lifecycle and inventory of endpoint devices by provisioning, configuring, and deploying endpoints and associated software, utilizing appropriate technologies and solutions.


* Support, troubleshoot, and resolve issues related to software and applications on endpoint devices.


* Ensure device health, compliance, security, and performance of endpoint systems are maintained through effective management practices.


* Support system upgrades, configuration changes, group policy management, and maintain secure systems.


* Assist and train users and staff in utilizing software, applications, workflow operations, documentation, and productivity tools.


* Provide user account and access support...