Client and Patient Services Coordinator

Scope:

Maintaining a positive and impactful customer experience for customers and patients alike in regards to the storage of their biological samples.

Maintaining professional and compassion daily responses to our customers and patients with inquires of processing payments, payment plans, and disposition of samples.

Interactions including Customer Success, Sales as well as our customers being patients and clinics.

Job Summary:

Client and Patient Services Coordinators (CPSCs) have a vital role in client service and patient care and serve as the liaison between the IVF center, the patient, and the Embryo Options team.

The CPSCs are the client advocates ensuring the client's and their respective patient's needs and concerns are addressed on all levels.

The CPSCs provide coordinated care to patients of the referring IVF centers by developing a plan, monitoring progress, and ensuring patients successful journey through the Embryo Options system.

The CPSCs facilitate patient interaction with the Embryo Options Billing team.

CPSCs daily focus is to improve the client and patient experience while delivering exceptional customer service.