Senior Product Associate - Client Onboarding - Payments

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Product Senior Associate on a digital product team, you'll help define and improve client-facing capabilities that make complex tasks feel simple.

You'll partner closely with product, design, engineering, and operations to identify what matters most, translate it into clear requirements, and deliver changes that improve the end-to-end experience.

You're comfortable moving between strategy and detail, and you use AI tools thoughtfully to work faster and communicate better-without sacrificing judgment.

Job responsibilities


* Partner with the Product Manager to identify opportunities rooted in client needs and feedback


* Frame ambiguous problems clearly and propose practical paths forward, balancing impact, feasibility, and risk


* Consider the full journey: anticipate upstream and downstream implications of changes on the overall experience


* Support discovery work (research synthesis, journey mapping, and insights) to inform roadmap decisions


* Define what "good" looks like and track outcomes using product metrics across the delivery lifecycle


* Write clear, high-quality product artifacts (requirements, epics, user stories, acceptance criteria) that teams can execute on


* Build strong relationships across teams, align stakeholders, and keep work moving through shared clarity


* Use AI tools as part of daily workflow to sharpen thinking, speed up drafting/synthesis, and improve communication

Required qualifications, capabilities, and skills


* 3+ years of experience (or equivalent expertise) in product management or a closely related domain


* Strong grasp of the product development lifecycle (discovery through delivery and iteration)


* Excellent problem-solving skills, including the ability to break down complex workflows and make sound trade-offs


* Strong writing skills: you can turn messy inputs into clear requirements and simple, readable product language


* Ability to influence across cross-functional teams and communicate with clarity at multiple levels


* Data literacy: comfortable using metrics to evaluate performance and guide decisions


* Comfort using AI tools to support day-to-day work (drafting, summarizing, analysis support, and productivity)

Preferred qualifications, capabilities, and skills


* Experience improving digital client journeys or workflow-heavy products in regulated environments


* Familiarity with user research practices (e.g., journey mapping, usability feedback, insight synthesis)


* Proficient in Microsoft products, comfort with common product tools (e.g., Jira/Confluence) and basic analysis workflows (dashboards/spreadsheets)

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of...