Program Manager - Customer Experience Team

Your Job

As Program Manager, you will lead cross - functional teams to execute strategic customer programs from demand planning through delivery and issue resolution.

You will align Molex Aerospace & Defense Solutions (ADS) resources to customer priorities, translate customer requirements into actionable plans, and ensure commitments are delivered with speed, discipline, and operational rigor.

This role plays a key part in driving continuous improvement and supporting profitable growth.

You will serve as the primary program leader for assigned customers or portfolios, driving governance, managing risk, and coordinating recovery efforts when required.

In this role, you will lead execution across Account Management, Quality, Engineering, Supply Chain & Operations, Sales, and Procurement.

Success is defined by anticipating customer needs, resolving issues before escalation, and delivering a proactive, responsive customer experience that improves both customer satisfaction and business performance.

What You Will Do


* Lead cross-functional activities for customer projects and programs, actively managing priorities, milestones, risks, dependencies, and decisions from planning through execution.


* Establish and maintain the operating cadence for assigned programs, including customer reviews, internal governance forums, escalation paths, action tracking, and recovery plans.


* Align ADS resources across Account Management, Quality, Engineering, Supply Chain & Operations, Sales, and Procurement to customer priorities and contractual commitments.


* Translate customer demand, forecasts, program changes, and strategic priorities into coordinated internal plans that support service, delivery, quality, and profitable growth.


* Proactively identify risks, surface tradeoffs, and drive decisions to prevent issues from impacting customer experience or business performance.


* Lead cross-functional execution during delivery disruptions, quality events, engineering changes, capacity constraints, and other critical situations using structured problem solving and clear ownership.


* Develop and maintain program plans, action registers, escalation frameworks, and performance reporting to ensure visibility, accountability, and timely follow-through.


* Drive alignment between customer expectations and internal capabilities by helping teams prioritize work, sequence resources, and manage commitments realistically.


* Partner with commercial and operational leaders to identify growth opportunities, protect margin, improve forecast quality, and support strategic account planning.


* Leverage voice-of-customer feedback, operational data, and business insight to identify recurring pain points and implement process improvements that improve responsiveness and ease of doing business.


* Lead customer-facing and internal communications related to program health, milestone status, delivery performance, issue resolution, and c...