Customer Service Supervisor

Job Title: Customer Service Supervisor

Location: Lisle, IL (Onsite)

Travel: Potential of up to 10% travel for customer visits

Your Job

Molex is seeking a Customer Service Supervisor to lead a team responsible for managing customer inventory strategies, including Vendor Managed Inventory (VMI) and consignment programs, ensuring inventory health, service continuity, and proactive issue prevention through data-driven insights.

This is a hands-on leadership role where success comes from coaching, developing, and holding a team accountable to performance expectations.

You will lead with a focus on proactive execution over reactive response, ensuring your team anticipates customer needs, identifies risks early, and takes action to prevent disruptions.

Success in this role is defined by building a proactive, high-performing team that consistently delivers strong service, reporting accuracy, and inventory outcomes while reducing reactive escalations.

You will also serve as a key escalation point, working cross-functionally to resolve complex customer and supply challenges in a fast-paced environment requiring sound judgment and composure, while reinforcing accountability and ownership within your team.

Our Team

Our Customer Service organization plays a critical role in delivering a reliable and value-driven customer experience.

The VMI team partners closely with customers and internal stakeholders to manage inventory strategies, service performance, and supply assurance.

As part of Koch, we operate under the philosophy of Principle Based Management (PBM), which emphasizes integrity, stewardship, and creating long-term value.

In this role, you will be empowered to apply these principles by developing your team, driving accountability, and making decisions that improve both customer outcomes and business performance.

You will lead a team of six specialists in a highly visible role with direct impact on customer trust, operational performance, and team development.

What You Will Do



* Lead, coach, and develop a team of six VMI Specialists, setting clear expectations and driving a culture of accountability, ownership, and continuous improvement


* Ensure the team consistently meets or exceeds performance expectations related to reporting accuracy, data timeliness, and service or inventory-related KPIs


* Drive a proactive approach to customer management, reducing escalations by anticipating needs, balancing inventory effectively, and mitigating risks early


* Coach team members on how to interpret and act on data from SAP, Power BI, CRM, and planning systems to make informed, forward-looking decisions


* Serve as the escalation point for complex customer and supply issues, leading resolution while maintaining strong customer relationships


* Partner cross-functionally with Planning, Manufacturing, Finance, Pricing, and other teams to resolve issues and improve processes


* Reinforce a strong sense of urgency and fo...