Operations Team Lead (Remote- US)

Essential Duties and Responsibilities:

- Lead small projects or testing of soft releases.

- Ensure test cases or tasks are developed and assigned to staff.

- Oversee systems and logging of software issues.

- Ability to communicate effectively with internal and external customers.

- Ability to lead or participate in meetings, drive outcomes, and collaborate in a team setting.

- Ensure individual and service level standards are met or exceeded, and team members are appropriately trained.

- Ensure processes are working to support customer needs and continuous process improvement.

- Ensure the overall volume of work produced/software tested meets or exceeds quality standards.

- Ensure staff maintains an updated knowledge of all programs.

- Provide high level customer support to internal and external customers.

- Responsible for assigning and coordinating referrals for contract work to appropriate parties

- Computer data entry

- Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.

- Complete assignments within established compliance standards and timelines

- Monitor multiple work queues daily to ensure cases move quickly through each process stage.

- Identify and resolve data errors

- Works on a variety of assignments requiring considerable judgement and initiative.

- Performs other related duties as assigned.

Minimum Requirements

- High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.

- Proficient in Microsoft Office Suite (Word, Outlook, Excel)

Preferred Requirements

- Minimum of 2 years of experience working in clinical services

- Experience leading, mentoring or training others

Home Office Requirements
- Maximus provides company-issued computer equipment
- Reliable high-speed internet service


*Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity


*Minimum 5 Mpbs upload speeds
- Private and secure workspace

#ClinicalServices

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Annual salary is just one component of Maximus's total compensation package.

Other rewards may include short- and long-term incentives as well as program-specific awards.

Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savin...