Customer Support Representative II - Facilities Courier Unit

The County of Riverside's Department of Public Social Services (DPSS), Administrative Services Division, Facilities Courier Unit, seeks to fill a vacancy for a Customer Support Representative II assigned to Riverside, CA.

This position requires travel throughout the County of Riverside, including desert regions and Blythe.

The incumbent will be responsible for providing department-wide services across 33+ DPSS sites located throughout the County of Riverside.

These services include courier duties such as supply deliveries, closed-file pickup and delivery, same-day deliveries of critical or urgent documents, and the pick up and delivery of inter-office mail.

The selected incumbent will also be required to process U.S.

postal mail with accuracy and efficiency.

The most competitive candidate will have prior experience as a Customer Support Representative II or in a closely related position, experience driving as a courier, mail delivery and/or mailroom experience, and experience handling confidential information.

Meet the Team!
The County of Riverside Department of Public Social Services is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community.

Can you see yourself here? CENTRALIZED MAIL SUPPORT
• Independently carry out the full range of mailroom functions and procedures: sort, weigh, presort, bundle, label, and tray mail by zip code in order to prepare mail for U.S.

mail pick-up or drop-off; determine mail classes and types of mail; operate postage-metering machines in the metering of first class and third class U.S.

mail.

• Determine production workflow in order to schedule equipment usage; complete postal forms for residual U.S.

mail and deliver the forms with the residual and presorted mail; perform data entry; may be responsible for the pick-up and delivery of registered and certified mail for the County.

• Assign required charges for and meter U.S.

mail; monitor the collection and delivery of packages by United Parcel Service and other private mail carriers; inform appropriate County departments of relevant deliveries; apply on a daily basis specific laws, rules, and policies related to the U.S.

Postal Service and mailroom operations; monitor vendor documentation and purchase order activity.

SUPPLY SERVICES SUPPORT
• Load and unload supplies, materials and equipment from trucks; receive supplies, tools, and equipment; inspect for damage and quantity received against requisitions, invoice or freight bills.

• Store stock in accordance with storing and inventory system; keep storeroom orderly and clean; package items to be shipped; fill requisitions and assemble for delivery; maintain automated and manual filing systems and routine records of items received and issued; take periodic physical inventory.

• Duplicate forms and other printed material; maintain records, perform data entry, and manual inventory card posting; operate forklift to mov...