Senior Lead Software Engineer - Contact Center (CCaaS)

Be an integral part of an agile team that's constantly pushing the envelope to enhance, build, and deliver top-notch technology products.

As a Senior Lead Software Engineer at JPMorganChase within the Consumer & Community Bank, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way.

Drive significant business impact through your capabilities and contributions, and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of challenges that span multiple technologies and applications.

Job responsibilities


* Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors


* Architect and lead a multi-region Amazon Connect platform


* Set Standards for Contact Center Excellence


* Coordinate Cross-Team Dependencies


* Lead and Develop Contact Center Talent


* Develops secure and high-quality production code, and reviews and debugs code written by others


* Drives decisions that influence the product design, application functionality, and technical operations and processes


* Effectively Manage: Excellent interpersonal, communication, and organizational skills for Managing stakeholder relationship


* Actively contributes to the engineering community as an advocate of firmwide frameworks, tools, and practices of the Software Development Life Cycle


* Influences peers and project decision-makers to consider the use and application of leading-edge technologies

Required qualifications, capabilities, and skills


* Formal training or certification on Software Engineering concepts and 5+ years applied experience


* Hands-on practical experience delivering system design, application development, Amazon Connect & AWS Ecosystem


* Contact Center Operations & Agent Experience


* Advanced knowledge of software applications and technical processes with considerable in-depth knowledge in one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)


* Proficiency in Python, Node.js, or Javascript


* Familiarity with CI/CD pipelines, DevOps practices, and Infrastructure as Code (IaC) tools such as CloudFormation or Terraform


* Ability to tackle design and functionality problems independently for Omnichannel Engagement


* Third-Party Integrations: Experience integrating with CRMs or case management.


* Experience in Computer Science, Computer Engineering, Mathematics, or a related technical field

Preferred qualifications, capabilities, and skills



* Bachelor's degree in computer science, Information Technology, or a related field


* 10+ years of IT experience, including at least 3 years managing development or engineering teams


* AWS Certified Solutions Architect, Developer, or DevOps Engineer

Chase is a leading financial se...