Club Operations Associate

About Us

At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people.

For over a century, our iconic resort has set the standard for luxury and service in the Bay Area.

We take pride in creating memorable experiences for our guests-and a rewarding, inclusive workplace for our colleagues.

Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area.

Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

The Club Operations Associate is a front desk and member services professional - the first face a member sees when they arrive and the last impression they leave with.

This role is responsible for executing the daily rhythm of front desk operations with consistency, warmth, and precision: welcoming members by name, managing access and check-in, handling communications, and supporting the concierge functions that make Club life feel effortless.
This is a member-facing role where presence, professionalism, and reliability are non-negotiable.

You are not behind the scenes - you are the desk.

You set the tone for every arrival, own the responsiveness of every call and message, and serve as the operational anchor that members and teammates depend on throughout the day.
Success in this role looks like a desk that runs clean and confident, members who feel recognized and well-served from the moment they walk in, and a team that trusts you to hold the standard when leadership is not in the room.

Essential Responsibilities

Member Arrival & Recognition

• Welcome every member and guest with a warm, genuine greeting - by name when known, and with the attentiveness that makes them feel expected.

• Manage member check-in and access control accurately and efficiently; verify membership status and ensure all access policies are followed without exception.

• Register and log guest visits in accordance with Club guest policies; communicate guest fees or access guidelines professionally and clearly.

• Anticipate member needs at arrival - offer information, assistance, or direction before it has to be asked for.

• Manage member departures with the same care as arrivals; every interaction from entry to exit reflects the Club's standard.

Front D...