Customer Service Representative, Conversion Team

JOB DESCRIPTION

Join our experienced team as a Policy Conversion Representative and play a crucial role in the successful transition of PLS policies to the Masterpiece policy system.

In this fast-paced environment, you'll be responsible for accurately entering policy information from a variety of sources-including PLS, PRS Flood, ODEN, OARS, Agent Portal, ABIZ, Masterpiece, SharePoint, and shared drives-into the Masterpiece platform, following detailed guidelines and complex processes.

You'll collaborate closely with both onshore and offshore peers, building strong relationships and delivering customer-centric solutions that reflect Chubb's commitment to excellence.

If you have a keen eye for detail, thrive on teamwork, and are dedicated to continuous self-development, this is the perfect opportunity to make a meaningful impact and grow your career with us.

Key Responsibilities


* Collaborate with onshore and offshore teams to meet shared objectives and ensure successful policy conversion.


* Build strong relationships with insureds and agents, delivering solutions that meet their needs and ensuring a high-quality customer experience throughout the policy conversion process.


* Exercise sound judgment, take ownership, and make timely decisions to keep conversion projects moving forward, balancing accuracy and efficiency.


* Optimize processes for policy conversion, focusing on continuous improvement and quality assurance.


* Consistently achieve conversion targets and quality metrics, even under challenging circumstances or tight deadlines.


* Demonstrate a commitment to ongoing self-development by proactively seeking out training opportunities and resources across all relevant systems and platforms.


* Actively pursue both formal and informal learning channels to expand skills and knowledge, ensuring adaptability and growth when encountering new processes or technologies.


* Proactively take on new opportunities, projects, and tough challenges with urgency, energy, and enthusiasm.


* Develop and deliver clear, multi-mode communications tailored to the unique needs of different audiences.


* Recognize and leverage diverse perspectives and cultures within the team to enhance collaboration and results.


* Maintain consistent attendance and demonstrate a strong work ethic.

QUALIFICATIONS



* Strong customer-centric mindset; able to build partnerships with clients, agents, and internal/offshore business partners.


* Demonstrated ability to closely follow directions, learn from mistakes, and make quality decisions supporting organizational goals (95%+ review results).


* High attention to detail and quality; consistently delivers results that meet or exceed customer expectations.


* Ability to learn and practice multiple detailed processes, optimize workflows, and multi-task effectively.


* Proactive in securing and deploying resources efficiently; able to solve problems as they ar...