Associate Manager, Benefits and People Operations

Warby Parker is looking for an Associate Manager, People Operations & Benefits to join our People team at our New York City headquarters, supporting employees across the U.S.

and Canada.

This role will lead day-to-day People Operations while owning benefits and leave administration.

This Associate Manager will serve as an operational lead for employee lifecycle processes, manage and develop the People Operations team, and play a key role in team initiatives and projects.

The ideal candidate is highly organized, data-driven, and comfortable operating in a complex, fast-paced environment, with a passion for compliance and streamlining processes.

Sound like you? Read on!

What you'll do:


* Lead day-to-day People Operations processes across onboarding/offboarding, employee changes, data accuracy, time and absence, employee communications, and compliance


* Manage employee health and welfare benefits, including 401(k), enrollments, eligibility, HRIS maintenance, communications, invoice reconciliation, and compliance audits and testing


* Lead annual open enrollment processes by reviewing renewal options, drafting communications, coordinating vendor attendance, and managing enrollment platforms


* Serve as the subject matter expert for leave-of-absence and disability claims, effectively interpreting and accurately processing state, federal, and company leave policies


* Partner with brokers, consultants, and carriers to resolve escalations and improve employee experience


* Drive continuous improvement through reporting, analytics, and AI, translating insights into action, and play a key role in people operations and benefits projects


* Oversee ticketing queue and shared inboxes, handling complex employee cases and escalated requests


* Manage the People Operations team and provide ongoing coaching and support

Who you are:


* Backed by at least 3+ years of relevant experience in Benefits and HR Operations


* Fluent in HR systems (Oracle experience strongly preferred) and HR reporting


* Armed with a bachelor's degree or equivalent education


* A data-driven decision maker highly proficient in Excel and Google Sheets


* An excellent communicator who can clearly convey a team vision and motivate individuals to take action


* Experience leading a team in a fast-paced environment


* Comfortable juggling different tasks and ensuring they are completed in a timely manner and without errors, while identifying opportunities to make improvements


* Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

In compliance with local and state requirements, Warby Parker is committed to pay transparency.

We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees.

For applicable postings, the range listed is a good faith estimate of the compensation for this position a...