Junior Desktop Support Administrator

The Desktop Support Administrator is a junior level position within the Corporate IT department.

The individual selected for this position will work alongside other technical support staff to administer all aspects of the LAN operating environment for an ARA business unit.

Under direct supervision, the qualified candidate will assist users with day-to-day problems by troubleshooting problems occurring in programs or systems.

This position will support both unclassified and classified environments.

What you’ll do as a Desktop Support Administrator


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+ Provide desktop support and technical assistance to end users on a variety of issues.
+ Take ownership managing and supporting a small Windows server environment.
+ Independently identify, research, and resolve technical problems.
+ Troubleshoot PC hardware and software issues.
+ Support and maintain systems in a small, classified environment
+ Set up and maintain user accounts.
+ Manage file, print, and license servers.
+ Administer and monitor data backups.
+ Monitor and apply security patches and updates in a timely manner.
+ Document and maintain IT related procedures.
+ Maintain inventory and licensing records for hardware and software acquisitions.
+ Assists with special projects and assignments as needed.

Desktop Support Administrator Requirements


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+ Education/Experience:
o High school diploma or equivalent
+ Minimum 3 years of experience supporting desktops/laptops and servers; specifically with systems running Windows 11, Server 2016+ on a Windows network, including printers and other peripherals.

(Education may be counted in lieu of experience, one year of college is equivalent to two years of experience).
+ Experience supporting an array of applications on Windows operating systems including Microsoft Office, SharePoint, email, VPN clients, firewalls, disk encryption, and antivirus software.
+ Experience troubleshooting and repairing hardware and network problems in virtual and physical environments.
+ Ability to obtain a security clearance, which includes US citizenship.
+ Must be customer service focused and have excellent time management skills.
+ Must be detail-oriented, proactive, well organized, and have ability to prioritize work.
+ Requires ability to:
o Communicate effectively (both verbal and written),
o Work collaboratively with team members, and on an individual basis

Desktop Support Administrator Preferences


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+ Experience with Windows Server 2019 and above
+ Experience with Microsoft 365 office applications
+ Experience supporting a classified environment as an ISSO or ISSM
+ Experience with Veeam backup software
+ Knowledge of Cisco VoIP phone administration
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