Technical Support Specialist I

JOB DESCRIPTION

Job Summary

Provides technical support to end users in the areas of PC based hardware, software, mobile devices and peripherals.

Key Responsibilities

1.

Coordinates with external vendors for major repairs, cleaning and warranty work on PC hardware and peripherals.
2.

Participates in activities to support the company's strategic planning efforts.
3.

Responsible for all hardware setup and troubleshooting including the bid rooms, user workstations, laptops, and conference rooms.
4.

Responsible for the safe keeping of all equipment.
5.

Support position providing technical support for computer hardware, peripherals, mobile devices, hardware connectivity, desktop operating systems and software applications.

Minimum Job Requirements

1.

Associates Degree, A+, MS certification or 1 year on Sundt Helpdesk with cross training for the Technical Support Specialist position.
2.

Proficient use of all Microsoft Office Suite programs and Microsoft operating systems.
3.

There are 2 steps within this role.

Step I requires 2+ years' technology experience in related field.

Step II requires 4+ years' technology experience related field.

Note: Job Description is subject to change at any time and may include other duties as assigned.

Physical Requirements

1.

May stoop, kneel, or bend, on an occasional basis
2.

Must be able to comply with all safety standards and procedures
3.

Required to use hands to grasp, lift, handle, carry or feel objects on a frequent basis
4.

Will interact with people and technology frequently during a shift/work day
5.

Will lift, push or pull objects pounds on an occasional basis
6.

Will sit, stand or walk short distances for up to the entire duration of a shift/work day.
7.

Will use telephone, computer system, email, and other electronic devices on a frequent basis to communicate with internal and external customers or vendors

Safety Level

Non-Safety Sensitive

Note: Jobs with the Safety-Sensitive designation are those that include tasks or duties that the employer reasonably believes could affect the safety and health of the employee performing the task or others such as operating a vehicle, operating equipment, operating machinery or power tools, repairing/maintaining the operation

of any vehicle/equipment, the handling/disposal/transport of hazardous materials, or the handling/treatment/disposal of potentially flammable/combustible materials.