FQA Technical Projects Manager (Pennsauken, NJ)

COMPANY BACKGROUND

Love.

It's what makes Subaru, Subaru®.

As a leading auto brand in the US, we strive to be More Than a Car Company®.

Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow.

That's what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability.

With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product.

We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table.

Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.

SUMMARY

Manages all projects related to ongoing open technical concerns related to Subaru vehicles.

Monitors all incoming field reports including electronic Quality Monitoring Reports, claims, Technical Helpline cases, Customer Advocacy Department cases, District Service Quality Manager reports, 2/10 cases, and Key Retailer Contact Reports to identify new and developing quality trends.

Compiles all related data into usable models for use by Subaru of America, North American Subaru Inc.

/ Fast Action & Solution Team, Subaru of Indiana Automotive, and Subaru Corporation to speed identification of the root cause behind the trend.

Enters SBR Technical Reports to provide flag-up to SBR on newly identified quality trends.

Works with the Field Quality Assurance Analysis Manager and FQA Manager to improve/create Information Technology reporting to identify quality concerns related to the body electrical system.

(Body Electrical Team).

MAJOR RESPONSIBILITIES



* Manages staff in effectively mining data from multiple systems, groups and defines relationships, and develops data models illustrating trending and possible interrelated concerns.


* Serves as a focal point to bring together, coordinate, and track current status of technical information and investigations being conducted by District Service Quality Managers (DSQMs), North American Subaru, Inc.

(NASI) / Fast Action & Solution Team (FAST) Quality Monitoring Reports (QRAs), and Technical Helpline (Techline).


* Coordinates and takes lead with DSQMs, NASI / FAST, Subaru Corporation (SBR), and Subaru of Indiana Automotive (SIA) to gather additional details of developing technical issues and discusses early countermeasure implementation.


* Understands and communicates well within Japanese culture / environment.


* Brings non-technical customer and retailer issues, including design issues reported, to the attention of appropriate parties by working w...