Connected Vehicle Operations Support Analyst

Role Summary

Facilitates the resolution of system- and network-related out-car issues regarding telematics or applications.

Organizes and participates in the investigation of issues, team discussions, meetings, escalation, communication, and reporting, which includes the coordination of stakeholders, partners, vendors, and other Connected Vehicle (CV) members in the process.

Supports overall system health by coordinating upgrades and maintenance activities in partnership with CV Engineering teams, Subaru of America (SOA) Information Technology (IT) teams, platform partners, and integrated vendors.

Works closely with cross-functional stakeholders within CV, across departments at SOA, and our many vendor partners.

Primary Responsibilities


* Communication and Stakeholder Collaboration:
+ Coordinates and facilitates cross-functional meetings with internal stakeholders, external partners, and vendors to identify, investigate, and resolve system- and network-related out-car issues regarding telematics or applications.

Conducts investigations and performs technical testing across our systems and creates summaries to all involved parties to explain the status of the issues and next steps.
+ Acts as the primary point of contact for system/network issues escalations, ensuring timely and effective communication across all parties.

Using subject matter knowledge and analysis of the issue, determines which actions to take to find the root cause of and resolve the reported issue.
+ Develops and maintains strong working relationships with platform partners to support long-term operational success.


* Operational Excellence:
+ Conducts detailed investigations into Connected Vehicle (CV) system and network issues, including root cause analysis and documentation of findings.
+ Implements corrective actions and process improvements to enhance system performance and reduce recurrence of issues.

Determines better processes (and ensures that they are followed) to monitor and alert teams when issues occur to limit the impact or better communicate and quickly determine corrective action.
+ Maintains operational dashboards and metrics to monitor system health and identify trends or anomalies.
+ Reviews, updates, and ensures accuracy of vehicle telematics capabilities within systems of record to ensure proper function of applications.


* Architecture and System Health:
+ Coordinates and communicates system upgrade schedules, planned maintenance, and disaster recovery procedures to all relevant stakeholders.

Creates schedules for planned maintenance and ensures that all relevant teams, including CV, Subaru of America (SOA) Information Technology (IT), and vendor partners, are prepared.
+ Ensures readiness and alignment across teams during system changes to minimize disruption and maintain service continuity.

• Provides clear and timely updates during incidents, inc...