Expert SLS

Title: Expert SLS (OFR)

Location: GSC BOG

Support with spot quotes, monthly status and performance reports for OFR related to the operation.

Key Responsibilities:


* Receive quote request


* Review that all information provided by the internal/external customer is clear and complete or ask for it when need it


* In case there is not any specific rate, contact the corresponding stations following up to meet the time


* Answer with the quote within the corresponding time (high, medium or low priority)


* Follow up on the quote status until getting a customer decision taking into account the TAT of the scope


* Generate performance reports weekly/monthly based on the KPIs, hit rate and information that the BP needs to receive


* Find improvements and efficiencies and discuss open topics and issues.


* Training the team members when need it to support as back up – also learn about other scopes within OFR and the rest of the Sales Service Line

Skills / Requirements:


* Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.


* Good level of MS Excel and other MS Office tools.


* High level of English (dialogue, writing, listening).


* Customer service and communication skills.


* Teamwork and autonomy

Relevant information:


* Type of Contract: Indefinite - Directly with DHL Colombia.


* Performance bonus up to 16% of salary