Associate Director, PSC Innovation and Implementation

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Customer Management

Job Sub Function:
Customer Service Operations

Job Category:
Professional

All Job Posting Locations:
Horsham, Pennsylvania, United States of America

Job Description:

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements.

Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for an Associate Director, PSC Innovation and Implementation to be in Horsham, PA.

#Li-Hybrid

Purpose:

Patient Service Center (PSC) is seeking an Associate Director, Innovation and Implementation to drive patient access and adherence by evolving programs and processes through the Patient Service Center delivery model for J&J Innovative Medicine Immunology portfolio.

You will work closely with the Patient Engagement and Customer Solutions (PECS) organization to deliver, measure, and optimize the patient journey.

Responsibilities:


* Access Strategy: Design and implement innovative, compliant solutions for patient access and affordability.


* Collaboration: Partner with internal teams and vendors to co-develop impactful solutions.


* Customer-Centric Design: Create experiences that meet patient needs and differentiate J&J.


* Solution Excellence: Use analytics and feedback to optimize programs and share best practices.


* Program Optimization: Enhance and streamline programs with partners in compliance with regulations.


* Metrics & Goals: Define KPIs for program awareness and utilization; report results.


* Equity in Healthcare: Address affordability and access for underserved populations.


* Communications: Support planning for messaging, training, and program awareness.


* Culture & Leadership: Foster innovation, inclusion, and ethical, Credo-based leadership.


* Up to 25% of travel required


* Other responsibilities as assigned

Qualifications:

Education/Experience


* Bachelor’s degree required


* 8+ years in healthcare business; 3+ years in the pharmaceutical industry


* Patient access & affordability


* Patient experience


* Call center strategy


* Reimbursement strategy & operations


* D...